Hi Nick,
Mike and I just wanted to thank you and Rick for the excellent service yesterday, a Sunday during a major power outage at that. From the time I placed the call for help to the time Rick walked out of our soon-to-be-warm-again home, it was only an unbelievable 1.5 hrs!! I so appreciate your ‘straight-shooting’ with me on the phone about whether our problem could be Oncor related or in our wiring and the option to switch our dead furnace thermostat to the one working leg of power we seemed to have. Rick arrived just when he said he would, went right to work and determined that we were indeed receiving full power from Oncor, but one of our breakers was bad. He replaced it, checked things out and was on his way.
You have impressed us with your quality of service. We certainly will use you again and recommend you when someone asks if we know a good electrician….we do now!
Thanks again,
Liz Dubuis & Mike Snider
I just wanted to let you know how much I appreciated the work that was done today.
Nick, the technician that came out was very nice. Even when he realized that you and I had miscommunicated on the cost for the job, you stuck with what you had quoted me without hesitation and did not add for the extra work. I really appreciated you approving the job and were so professional and friendly about the entire thing.
Your tech is someone you should be proud of even though he has only been with you a short while. He was very patient with me trying to decide exactly where I wanted the electrical box and even temporarily plugged some openings where I had some recessed lights removed with some sheet rock that I had until I could get my painter out tomorrow to patch the holes.
I have used you before and that is why I came back because you and your company left a good impression. Keep up the good work!
Thanks,
Dayna O’Dens